The challenging events of these past few weeks have hit home for many of us. As a service provider, I’ve been thinking a lot what it is that we can do to be of service to our customers. I recently had a conversation with my oldest son about this. He said it best when he said, “Just listen.”
In relating this to our work as workforce professionals, one of the best ways we can provide excellent service to our customers is simply to listen to them. Right now, more than ever, they may be coming to you with serious concerns about their future. They may be scared; they may be anxious. Listen to what they say. And make sure you and your organization are providing them with a safe place to be–an environment where they know they will be welcomed, encouraged, and heard.
As we move into July, Human Solutions will be launching a new online training program that addresses these issues and more. The Equal Opportunity (EO) Officer training has never been timelier than it is right now. It offers critical training for the person or persons responsible for ensuring that your organization has the resources and information they need to effectively perform their duties and stay in compliance with the programs and services outlined by the Workforce Innovation and Opportunity Act (WIOA).
Please take a moment to watch this 3-minute video, and ask yourself the question, “Is my organization doing all we can to provide a healthy, safe and positive experience for our customers and our employees?” If your answer is anything but Yes, our new EO Officer online training program may be just what you need to elevate your company to that higher level of service.
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