Service Time is Not “Me” Time While the rule is not to self disclose, only do so when it substantiates a point that addresses a customer’s needs. Don’t use your relationship as an opportunity to vent your feelings. In fact, rule of thumb: just listen! Active listening places the proper focus on your customers’ needs…. Click to read the full article
Maintaining Professional Boundaries – Tip #2
Take Care of Yourself Do you want to know how to get on the path to job burn-out? It’s in not knowing where work ends and where personal life begins. Even from the onset, set clear working hours and respect those hours. Don’t take work home and turn the cell phone off! If an issue… Click to read the full article
Maintaining Professional Boundaries – Tip #1
Empower Not Rescue Your role is to assist your customers in achieving their goals. Point them in the right direction, nurture the attitude needed, give them encouragement— but don’t do the work for them! You may feel that you’re being helpful when you do so, but you may be robbing them of the opportunity to… Click to read the full article
Disability Resource – Job Accommodation Network
I recently did a training on job retention with my colleague Laura Ware from Corporation for Supportive Housing. I was amazed to find out that so many people don’t know about the Job Accommodation Network – affectionately known as JAN. The JAN website is your one-stop shop for reasonable accommodation solutions. They have information for… Click to read the full article
Disability & Reasonable Accommodations: Every Agency Needs a Policy
I’ve worked with a large number of One-Stop agencies across the state of California. As part of my technical assistance and training, we often engage staff in a conversation around the agency’s Reasonable Accommodation Policy. I’m often surprised at the number of staff that are either unaware of whether they actually have a policy (most… Click to read the full article