Service Time is Not “Me” Time While the rule is not to self disclose, only do so when it substantiates a point that addresses a customer’s needs. Don’t use your… Click to read the full article
Maintaining Professional Boundaries – Tip #2
Take Care of Yourself Do you want to know how to get on the path to job burn-out? It’s in not knowing where work ends and where personal life begins. … Click to read the full article
Maintaining Professional Boundaries – Tip #1
Empower Not Rescue Your role is to assist your customers in achieving their goals. Point them in the right direction, nurture the attitude needed, give them encouragement— but don’t do… Click to read the full article
Disability Resource – Job Accommodation Network
I recently did a training on job retention with my colleague Laura Ware from Corporation for Supportive Housing. I was amazed to find out that so many people don’t know… Click to read the full article
Disability & Reasonable Accommodations: Every Agency Needs a Policy
I’ve worked with a large number of One-Stop agencies across the state of California. As part of my technical assistance and training, we often engage staff in a conversation around… Click to read the full article