Empower Not Rescue
Your role is to assist your customers in achieving their goals. Point them in the right direction, nurture the attitude needed, give them encouragement— but don’t do the work for them! You may feel that you’re being helpful when you do so, but you may be robbing them of the opportunity to learn and the satisfaction of accomplishment. Remember, everyone’s capable of solutions; don’t assume your customers are any different.
Leave a Reply