Service Time is Not “Me” Time While the rule is not to self disclose, only do so when it substantiates a point that addresses a customer’s needs. Don’t use your relationship as an opportunity to vent your feelings. In fact, rule of thumb: just listen! Active listening places the proper focus on your customers’ needs…. Click to read the full article
Maintaining Professional Boundaries – Tip #2
Take Care of Yourself Do you want to know how to get on the path to job burn-out? It’s in not knowing where work ends and where personal life begins. Even from the onset, set clear working hours and respect those hours. Don’t take work home and turn the cell phone off! If an issue… Click to read the full article
Maintaining Professional Boundaries – Tip #1
Empower Not Rescue Your role is to assist your customers in achieving their goals. Point them in the right direction, nurture the attitude needed, give them encouragement— but don’t do the work for them! You may feel that you’re being helpful when you do so, but you may be robbing them of the opportunity to… Click to read the full article
Disability Resource – My Disability Blog
I was recently contacted by Tim Moore, the owner of My Disability Blog, a blog dedicated to information about Social Security Benefits. I checked out the site, and was very impressed with the extensive amount of information on Social Security benefits, especially on applying for benefits. I’ve included Tim’s blog under the Blogroll section if you’d… Click to read the full article
Disability & Work – Gaps Strategy #6
Always remember that there is a thin line between making a good impression and deceiving an employer. Job seekers should never extend the length of time they were employed or add fictitious educational experience to cover a gap in their resume. The consequences of misrepresentation could mean losing the job. The best advice is to… Click to read the full article
Disability & Work – Gaps Strategy #5
For service providers, scheduling practice interviews could boost a job seeker’s confidence and ability to answer difficult questions with poise and confidence. Recording such interviews may provide the job seeker with helpful visual feedback towards improving their demeanor and communication skills.