As we near the Thanksgiving holiday, we wanted to express our GRATITUDE to you. We realize, especially in our profession, that it may not be something you’re shown often enough… Click to read the full article
Are Your Partners REALLY Your Partners?
According to the Oxford Dictionary, a partner is “a person who takes part in an undertaking with another or others, especially in a business or company with shared risks and… Click to read the full article
Professional Boundaries: Is it Okay to Accept Food from Clients?
Recently, I’ve been conducting a number of professional boundary trainings for workforce development and childcare providers. One of the “hot” topics we’ve discussed has been the giving and receiving of… Click to read the full article
3 Strategies for Providing Exceptional Customer Service!
Over the past few years, I’ve been asked to facilitate training for workforce development professionals on customer service, specifically on how to engage customers and keep them coming back. In… Click to read the full article
Webinar-Based Workforce Development Training
Beginning in May, Human Solutions will begin rolling out and making available more online and webinar-based workforce development training for our readers. We know attending live training isn’t always possible,… Click to read the full article
Disability Disclosure
Disability Disclosure: Strategies for Service Providers to Increase the Odds of Disclosure The perils of secrecy versus the risk of disclosure – this is the dilemma that often plays out… Click to read the full article