Creating solid relationships with your customers is a critical component of your success as a workforce development professional. When all other aspects of your organization are comparable to others in the industry, the one thing that will set you apart is your level of customer service. If you keep your customers engaged, you’ll keep them…   Click to read the full article

I will be heading out on a road trip later this month doing a number of trainings throughout Central California. The training will focus on building collaboration and how to effectively co-case manage customers. It’s part of our Access for All: Leadership Series. I love this topic primarily because it allows an organization the opportunity…   Click to read the full article

Pursuing professional development of all kinds is a great way to enhance your skills, increase your value and provide you with the expertise you need to best serve your clients. But, sometimes, this pursuit can get a little pricey. If you haven’t checked already, find out if your organization has funding available for professional development…   Click to read the full article

I am a firm believer in continuing education. Aside from the fact that I enjoy learning, I understand the benefits of being on a life-long learning path. In an industry as vital and ever-changing as workforce development, ongoing training can be the key to your long-term success as a workforce development professional. If you’ve designated…   Click to read the full article