Let’s face it. The majority of communications these days take place not in person or by phone, but via electronic communication, such as email. In fact, a lot of business is now conducted via text as well. While it’s convenient and a great way to have a record of what takes place, if your electronic… Click to read the full article
5 Strategies for Handling the Unexpected!
As you know, especially in the field we work in, things don’t always go the way we plan. Whether it’s our schedule, a client we’re working with, or life in general…it’s what we choose to do as a result that makes the difference between a productive day or one where we wish we could just… Click to read the full article
Cover Letters: Are Your Clients Missing Out on Free Real Estate?
I’m often amazed that more people don’t take advantage of the “free real estate” available in a cover letter. While a resume gives part of the story, a cover letter is another opportunity for a job seeker to market themselves. It’s also a place to address any non-sensitive topics that a potential employer may have… Click to read the full article
News and Updates from Human Solutions
Listen in as I share the latest news from Human Solutions! Have a great month and we’ll see you next time!
A Simple Equation for Fantastic Customer Service
Creating solid relationships with your customers is a critical component of your success as a workforce development professional. When all other aspects of your organization are comparable to others in the industry, the one thing that will set you apart is your level of customer service. If you keep your customers engaged, you’ll keep them… Click to read the full article
Partner Relationships: Do Yours Sink or Swim?
I will be heading out on a road trip later this month doing a number of trainings throughout Central California. The training will focus on building collaboration and how to effectively co-case manage customers. It’s part of our Access for All: Leadership Series. I love this topic primarily because it allows an organization the opportunity… Click to read the full article