Hopefully the title of today’s resource caught your attention! I ran across this book about a year ago when I was preparing for a customer service training. In the process,… Click to read the full article
Tips for Managing Customer Expectations
In today’s economy, stress levels are on the rise and have been remaining constant. A survey done by ComPsych Corporation, the world’s largest provider of employee assistance programs, found that… Click to read the full article
Showing Your Value to Employers!
1. Nurture the relationship throughout the year. Don’t just call when you need something! 2. Get to know your employers on a personal level. Show an interest in something that’s… Click to read the full article
Establishing Employer Relationships: The Do’s & Don’ts
In today’s job market, being able to connect on a more personal level with your employers is an absolute must if you’re workforce development professional. With unemployment rates in double-digits… Click to read the full article
WebAnywhere
A screen-reader in the “cloud!” WebAnywhere is a web-based screen reader that allows someone with a visual impairment to access the web from any computer with a sound card. While… Click to read the full article
Post Traumatic Stress Disorder (PTSD) Coach
The Veterans Administration and the Department of Defense recently launched the PTSD coach, a phone application that offers tools to Veterans experiencing post-traumatic stress. Key features include: – A self… Click to read the full article