Over the past few years, I’ve been asked to facilitate training for workforce development professionals on customer service, specifically on how to engage customers and keep them coming back. In my preparations, I came across a customer service training book adapted from the American Society for Training and Development (ASTD), by Maxine Kamin that really… Click to read the full article
Archives for 2013
Webinar-Based Workforce Development Training
Beginning in May, Human Solutions will begin rolling out and making available more online and webinar-based workforce development training for our readers. We know attending live training isn’t always possible, and we want to expand our offering of professional development and continuing education opportunities. In celebration of this, for each webinar-based or online training… Click to read the full article
Disability Disclosure
Disability Disclosure: Strategies for Service Providers to Increase the Odds of Disclosure The perils of secrecy versus the risk of disclosure – this is the dilemma that often plays out in a person’s mind when making the choice to disclose or not to disclose a disability. For some, the decision to disclose to a service… Click to read the full article
Training Opportunities
Career Development Facilitator (CDF) eLearning Training In addition to setting you apart from others in the field, the CDF training program was created to provide standards, training specifications, and Global CDF credentialing for eligible career providers. Our training is delivered in an eLearning format, giving you the flexibility and time to complete activities and assignments,… Click to read the full article
Think Beyond the Label (TBTL)
Many of you may already be familiar with the Think Beyond the Label initiative. The TBTL job bank connects job seekers with disabilities to employers who are actively recruiting qualified job candidates with disabilities. If this isn’t a website your customers are already using, be sure to add it! They also have a feature that… Click to read the full article
Employability Checkup!
The employability checkup provides a snapshot or overview of a job seekers ability to find employment in a particular field based on their experience, education, desired income level and location. This tool could easily be used to help your customers make informed decisions about their career choices. After the profile is complete, the job seeker… Click to read the full article