Performance outcomes are undoubtedly the driving force for most job placement and service-related programs. Sometimes those outcomes are clearly spelled out by the funder. Other times, outcomes are vague, which requires a program to develop their own goals to measure success. One of the expected outcomes for most workforce development programs is job placement and… Click to read the full article
Archives for 2011
Avoiding Age Discrimination
Video Tip
Finding Inspiration at Any Age
As I was putting together the materials for this month’s theme, which focuses on age-related and intergenerational issues, I was feeling like I needed some inspiration! As some of you may know, getting older offers some unique “learning opportunities” both personally and professionally. It’s often easier to look back at what once was instead of… Click to read the full article
Dealing with People You Can’t Stand: How to Bring Out the Best in People at Their Worst
Hopefully the title of today’s resource caught your attention! I ran across this book about a year ago when I was preparing for a customer service training. In the process, I’d gathered many books on dealing with difficult people and this was one of my favorites! The two chapters of the book I thought were… Click to read the full article
Tips for Managing Customer Expectations
In today’s economy, stress levels are on the rise and have been remaining constant. A survey done by ComPsych Corporation, the world’s largest provider of employee assistance programs, found that 71% of workers said it would be difficult to meet their financial obligations if their paycheck was delayed one week! ComPsych has also seen a… Click to read the full article
Showing Your Value to Employers!
1. Nurture the relationship throughout the year. Don’t just call when you need something! 2. Get to know your employers on a personal level. Show an interest in something that’s important to them – whether it’s a hobby, their kids, or a favorite vacation spot. Find out the employer’s birthday, and remember him or her… Click to read the full article