Be Accountable When working in a community setting, it’s easy to get lost, emotionally and professionally, in the systems that you’re assisting. Stay in touch with an anchor who can give you feedback, perhaps a co-worker. Never keep information from your supervisors; keep them updated with successes and challenges. No one likes to be caught…   Click to read the full article

Be a Role Model Customers look up to you so you need to lead by example.  Never exhibit behavior that is unprofessional, such as using profanity or taking advantage of your position to influence others.  Always be on time for appointments and keep meetings concise and to the point.  Keep the best interests of the…   Click to read the full article

Be Consistent   Consistency is at the core of an effective professional relationship. Always do what you say you’re going to do.  If necessary, underpromise and overdeliver! You need to be someone that your customers can count on.  Also be sure to treat each customer with the same kindness and respect — no matter how…   Click to read the full article

Don’t Shift From Service-Provider to Employer Similar to the previous principle, don’t ask customers to perform personal services or work for you, even if it’s for pay. This may represent a serious conflict of interest that could cost you your job.  It also limits opportunities for your customers to pursue competitive employment and may be…   Click to read the full article