Be Accountable When working in a community setting, it’s easy to get lost, emotionally and professionally, in the systems that you’re assisting. Stay in touch with an anchor who can give you feedback, perhaps a co-worker. Never keep information from your supervisors; keep them updated with successes and challenges. No one likes to be caught… Click to read the full article
Maintaining Professional Boundaries – Tip #7
Be a Role Model Customers look up to you so you need to lead by example. Never exhibit behavior that is unprofessional, such as using profanity or taking advantage of your position to influence others. Always be on time for appointments and keep meetings concise and to the point. Keep the best interests of the… Click to read the full article
Maintaining Professional Boundaries – Tip #6
Be Consistent Consistency is at the core of an effective professional relationship. Always do what you say you’re going to do. If necessary, underpromise and overdeliver! You need to be someone that your customers can count on. Also be sure to treat each customer with the same kindness and respect — no matter how… Click to read the full article
Maintaining Professional Boundaries – Tip #5
Don’t Shift From Service-Provider to Employer Similar to the previous principle, don’t ask customers to perform personal services or work for you, even if it’s for pay. This may represent a serious conflict of interest that could cost you your job. It also limits opportunities for your customers to pursue competitive employment and may be… Click to read the full article
Maintaining Professional Boundaries – Tip #4
Don’t Open Your Wallet While this may seem obvious, it’s very easy for this to happen, especially when someone is operating on good intentions. Discipline yourself to only use available program funds. This includes providing change for vending machines, sharing cigarettes or even food. Unfortunately, as much as we’d like, we can’t be everything for… Click to read the full article
Maintaining Professional Boundaries – Tip #3
Service Time is Not “Me” Time While the rule is not to self disclose, only do so when it substantiates a point that addresses a customer’s needs. Don’t use your relationship as an opportunity to vent your feelings. In fact, rule of thumb: just listen! Active listening places the proper focus on your customers’ needs…. Click to read the full article