Following proper disability etiquette is one of the best ways to make persons with disabilities feel welcome and comfortable in any setting. Disability etiquette also makes good business sense – helping you to expand your practice and effectively serve your customers. The following 7 posts will provides specific tips on disability etiquette. Tip #1 –… Click to read the full article
Disability Resource – Job Accommodation Network
I recently did a training on job retention with my colleague Laura Ware from Corporation for Supportive Housing. I was amazed to find out that so many people don’t know about the Job Accommodation Network – affectionately known as JAN. The JAN website is your one-stop shop for reasonable accommodation solutions. They have information for… Click to read the full article
Disability Testing & Evaluation: How to Reduce Customer Anxiety
Many workforce development agencies provide some sort of assessment to measure their customer’s reading and math skills. In most cases, this is done to determine the need for basic skills assistance or to qualify the customer for other services. Many of you have probably already witnessed that using the word “test” often raises the anxiety… Click to read the full article
Disability & Reasonable Accommodations: Every Agency Needs a Policy
I’ve worked with a large number of One-Stop agencies across the state of California. As part of my technical assistance and training, we often engage staff in a conversation around the agency’s Reasonable Accommodation Policy. I’m often surprised at the number of staff that are either unaware of whether they actually have a policy (most… Click to read the full article
Disability & Accessibility: Where Does it Begin?
I’m often asked the question by One-Stops and other public agencies providing community services: Where does accessibility begin? My response: Accessibility begins at the first point of contact for your customer. Whether that’s over the phone, at the bus stop, or through your outreach materials, as providers, your responsibility is to ensure that all points… Click to read the full article
Disability Interview Strategies – Tip #2
Tip #2: When you are scheduling an interview, be sure to ask up front what the process involves (e.g. Will testing of any sort occur? How will the tests be administered? Where will the interview occur?). If you do require an accommodation at the initial interview, ask the employer as far ahead of time as… Click to read the full article