If you are reading this, chances are your organization, in some way shape or form, receives some type of federal funding. This means you should have a reasonable accommodation policy in place to address the potential needs of customers with disabilities. If your organization doesn’t currently have a Reasonable Accommodation Policy in place or you…   Click to read the full article

In the many years I’ve worked with American Job Centers or workforce development agencies across the State of California, I’ve often engaged staff in conversations around the agency’s Reasonable Accommodation Policy. I’m often surprised at the number of staff members that are either unaware that they actually have a policy, or they’re not sure exactly…   Click to read the full article

What should I say? How much should I share? These are often among the many questions that play out in a person’s mind when making the choice to disclose or not to disclose a disability. They weigh the perils of secrecy versus the risk of disclosure. It’s a dilemma for many and can contribute to…   Click to read the full article

Communicating with customers is a major part of being a workforce development professional. Throughout the entire placement process, you’re in constant touch with your customer, guiding them through the process. It’s important that you communicate in a way that clearly speaks to them. Clear communication isn’t simply about knowing what to say, it’s about how…   Click to read the full article