Communicating with customers is a major part of being a workforce development professional. Throughout the entire placement process, you’re in constant touch with your customer, guiding them through the process. It’s important that you communicate in a way that clearly speaks to them. Clear communication isn’t simply about knowing what to say, it’s about how… Click to read the full article
Want to Communicate Well with Employers? Learn to Speak their “Language”
As a workforce development professional, one of your primary roles is to build strong relationships with employers. How do you do this? By learning their “language.” It’s essential that you be able to communicate with businesses using terminology they understand and appreciate. Language isn’t simply about concepts and ideas; it represents an attitude and way… Click to read the full article
How to Reduce Customer Test Anxiety
Q: We’ve noticed that some of our customers appear anxious when we administer the CASAS to determine their math and reading levels. What are some things we can do to make them feel more comfortable? A: Great question! Many workforce development agencies administer some sort of assessment to measure a customer’s reading and math skills. … Click to read the full article
Strategies for Maintaining Momentum in 2018
The new year has arrived, with all the anticipation and excitement that comes with a new beginning! Each new year provides you with another opportunity learn new skills, give back to your community, and accomplish other professional goals you might set for the year. Establishing your goals may be the easy part. Accomplishing them requires… Click to read the full article
Developing Good Habits – It’s Easier Than You Think!
Developing good habits is the perfect way to make positive changes in your life. We all have things we want to improve about ourselves, our work, and our daily routines. Some are business related, such as organizing your daily workload better, or returning client calls within a certain timeframe. Others may be health related, such… Click to read the full article
Goal Setting for 2018 – and How to Achieve Them
It’s that time of year again—2018 is here! It’s a great time to set some professional and personal goals for the year ahead. Regardless of the industry you’re in, setting goals is how you monitor and measure your success throughout the year. But what’s the best way to go about it? First, try thinking about… Click to read the full article
Inspiration, Growth and Lessons Learned in 2017
I hope this finds you well and in good spirits! I had a wonderful time with family and friends over the holiday weekend and was thankful for each moment we spent together. It’s December, and if you’re like me, it’s often a time to reflect on the past year. What inspired me? How did I… Click to read the full article
A Message of Gratitude
Like me, I imagine you’re deep in preparation for a joyful holiday with family and friends! However you choose to celebrate this special day, I️ do hope you’re are able to spend time reflecting on the past year and focusing on the many lessons and blessings that have come your way. As in any profession,… Click to read the full article
November—A Time for Reflection and Projection
It may be a little cliché, but I always make a point of taking time in November to reflect on the past year and all that it has brought to me, and be thankful for every bit of it. I think about the opportunities as well as the challenges, and I feel so grateful for… Click to read the full article
How to Keep the NDEAM Spirit Alive Year-round
If your organization has spent this month celebrating NDEAM, why stop once the month is over? Disability awareness and inclusion are critical aspects of workforce development. We need to keep the conversations going; keep promoting the need to hire those with disabilities or limitations, and the benefits to employers for doing so. To wrap up… Click to read the full article