As I was putting together the materials for this month’s theme, which focuses on age-related and intergenerational issues, I was feeling like I needed some inspiration! As some of you may know, getting older offers some unique “learning opportunities” both personally and professionally. It’s often easier to look back at what once was instead of… Click to read the full article
Dealing with People You Can’t Stand: How to Bring Out the Best in People at Their Worst
Hopefully the title of today’s resource caught your attention! I ran across this book about a year ago when I was preparing for a customer service training. In the process, I’d gathered many books on dealing with difficult people and this was one of my favorites! The two chapters of the book I thought were… Click to read the full article
Tips for Managing Customer Expectations
In today’s economy, stress levels are on the rise and have been remaining constant. A survey done by ComPsych Corporation, the world’s largest provider of employee assistance programs, found that 71% of workers said it would be difficult to meet their financial obligations if their paycheck was delayed one week! ComPsych has also seen a… Click to read the full article
Showing Your Value to Employers!
1. Nurture the relationship throughout the year. Don’t just call when you need something! 2. Get to know your employers on a personal level. Show an interest in something that’s important to them – whether it’s a hobby, their kids, or a favorite vacation spot. Find out the employer’s birthday, and remember him or her… Click to read the full article
Establishing Employer Relationships: The Do’s & Don’ts
In today’s job market, being able to connect on a more personal level with your employers is an absolute must if you’re workforce development professional. With unemployment rates in double-digits across the country, the competition for jobs is steep. Like job seekers, “business as usual” isn’t going to garner you the connections you need to… Click to read the full article
WebAnywhere
A screen-reader in the “cloud!” WebAnywhere is a web-based screen reader that allows someone with a visual impairment to access the web from any computer with a sound card. While it’s still a work in progress, and has some limitations, it’s still worth checking out to determine how you might make it available to your… Click to read the full article
Post Traumatic Stress Disorder (PTSD) Coach
The Veterans Administration and the Department of Defense recently launched the PTSD coach, a phone application that offers tools to Veterans experiencing post-traumatic stress. Key features include: – A self assessment of PTSD symptoms with individualized feedback – Coping skills & assistance for common PTSD-related symptoms & problems – Assistance finding immediate support – Education… Click to read the full article
FREE Disability Rights Online Course
I was referred to this new training by a colleague. It’s a free, self-paced webcourse available 24/7 that provides an overview of disability rights laws. I took the course last week, and really enjoyed it. I was excited to learn a few new things about some of the disability laws I’m less familiar with (e.g…. Click to read the full article
Getting Things Done by David Allen
David Allen’s book, Getting Things Done, is a work-life management system that helps transform what you’re currently doing into an integrated system of productivity. The book gives you an overview of the principles, practical advice and coaching on implementing the process as well as why it works. I currently have the audio version of the… Click to read the full article
WIA Section 188 Checklist
If you are a Workforce Investment Act (WIA) funded program or are a partner of a One-Stop, today’s resource is actually the source of many of the recommendations I share with One-Stops during my one-on-one consultations and disability-related trainings. It’s meant to help providers in implementing the regulations related to serving customers with disabilities. I’d… Click to read the full article