Hopefully the title of today’s resource caught your attention! I ran across this book about a year ago when I was preparing for a customer service training. In the process, I’d gathered many books on dealing with difficult people and this was one of my favorites! The two chapters of the book I thought were… Click to read the full article
Archives for September 2011
Tips for Managing Customer Expectations
In today’s economy, stress levels are on the rise and have been remaining constant. A survey done by ComPsych Corporation, the world’s largest provider of employee assistance programs, found that 71% of workers said it would be difficult to meet their financial obligations if their paycheck was delayed one week! ComPsych has also seen a… Click to read the full article
Showing Your Value to Employers!
1. Nurture the relationship throughout the year. Don’t just call when you need something! 2. Get to know your employers on a personal level. Show an interest in something that’s important to them – whether it’s a hobby, their kids, or a favorite vacation spot. Find out the employer’s birthday, and remember him or her… Click to read the full article