Career Development Facilitator (CDF) Training We’re gearing up for our next Career Development Facilitator e-learning training series. Our first class starts on March 2, 2015. If you’ve been looking to enhance your knowledge and skills in the field and to pursue an industry recognized credential, you’ll find detailed information about the course on our website. … Click to read the full article
Archives for February 2015
3 Strategies for Providing Exceptional Customer Service!
Over the past few years, I’ve been asked to facilitate training for workforce development professionals on customer service, specifically on how to engage customers and keep them coming back. In my preparations, I came across a customer service training book adapted from the American Society for Training and Development (ASTD), by Maxine Kamin that really… Click to read the full article