Recently, I’ve been conducting a number of professional boundary trainings for workforce development and childcare providers. One of the “hot” topics we’ve discussed has been the giving and receiving of gifts. Most agencies have a policy or expected standard in place that guides staff as to when gifts may or may not be appropriate. However,… Click to read the full article
Archives for June 2013
3 Strategies for Providing Exceptional Customer Service!
Over the past few years, I’ve been asked to facilitate training for workforce development professionals on customer service, specifically on how to engage customers and keep them coming back. In my preparations, I came across a customer service training book adapted from the American Society for Training and Development (ASTD), by Maxine Kamin that really… Click to read the full article